IEC-Summer, June 27th, Unit 3

Unit 3:
In this entry:

Listening exercise:
Comprehension Questions
Script
Exercise no. 9, page 11 (listening): comprehension questions
Ex. No. 9. page 11, script


1. Comprehension questions

Which hotel reservations office is the customer calling?
What is she asking about?
How many Four Season’s hotels are there worldwide?
Which location is the customer interested in?
Why does she want to reserve a suite?
What does the Premier Suite have?
How much does the Premier suite cost?
Why doesn’t the customer want the Premier Suite?
What does she reserve instead of the Premier Suite?
How much does that room cost?

2. Script

James = J, C = Caller


J: Four Seasons, this is James speaking. May I help you with a reservation today?
C: Yes, I’d like to ask about a room availability on May 26th and 27th?
J: For which location, Ma’m? There are 58 Four Seasons hotels and resorts worldwide, in over 27 countries.
C: Wow! That’s very impressive. …
J: So, which Four Seasons can I check for you today, ma’am?
C: Miami…
J: OK, Miami. Yes, ma’am, … and that’s for, you say, the 26th, and 27th?
C: Right. The 26th and 27th of May, it’s for our fifth wedding anniversary, and we’d like to reserve a suite…
J: Excellent choice, ma’am. There’s an absolutely perfect suite overlooking Miami Beach. It’s the Premier Suite.
C: Wow! An ocean view! And how much does the Premier Suite cost?
J: Let me check. OK. It goes for $1300 a night.
C: … Well, maybe we don’t need an absolutely perfect suite. … perhaps just a room.
J: Yes, certainly, ma’am, we have a deluxe double room, for just $550 a night… I’m sure you’d be very comfortable there.
C: Does it have an ocean view?
J: No, I’m sorry, ma’am, it does not.
C: Well, yes, it is our anniversary, and I know Peter will be very happy

3. Exercise 9, comprehension questions:

How far is the Four Seasons hotel from the international airport?
What do they offer to and from the airport?
How many guest rooms do they have?
How many guest suites with balconies do they have?
What do all rooms come with?
What does the hotel feature?
What kind of service do they provide?
How many ballrooms do they have?
How many conference rooms do they have?
What are the conference rooms equipped with?
Where can guests relax?
What else is provided for customers convenience?

Script

The Four Seasons is a luxury hotel just 13 minutes from the international airport. We offer limousine service to and from the airport. We have 218 guest rooms, including 30 guest rooms suites with balconies. All rooms come with fax and computer hook-ups and high-speed internet access. The hotel features three fine dining restaurants and two cafes. We provide room service 24 hours a day.

For weddings and other formal occasions, choose from one of our three elegant ballrooms, for a total of 9,650 square feet of luxury dining and dancing. For your business needs, we offer 15 conference rooms equipped with state-of-the art audio/visual services, including simultaneous translation. After your meetings, you can relax in our sauna, swim in our Olympic-size pools, or work out in one of our three fitness centers. Fro your convenience, we also provide baby-sitting services and 14-hour business services.
We look forward to welcoming you to the Four Seasons.